Support

Need help? Email support@loyaltvrewards.com and we'll get back to you, usually within 1–2 business days.

How LoyalTV works

Scan a LoyalTV QR code at a participating shop, finish the quick offer, and store credit lands in your wallet — ready to spend at that shop on your next visit.

Common questions

I finished an offer but don't see my credit

Some offers confirm instantly; others take a little while for the partner to report completion. If it's been a while, email us with the shop name and the offer.

Where can I spend my credit?

Store credit is redeemable only at the shop where you earned it. Open your wallet to see the shop and balance.

Does my credit expire?

It can. Your wallet shows each reward's expiry, and we'll remind you before it lapses if you've enabled notifications.

How do I delete my account?

In the app, tap Account (top right of the home screen) → Delete my account. This permanently removes your profile, offer progress, and store credit. You can also email us to request deletion.

Turning off notifications

Manage notifications in your device Settings under LoyalTV.